Shipping Policy

Shipping Policy

Thank you for shopping with RISE. This policy explains how orders are processed and delivered.

Order Processing

Orders are prepared after payment has been confirmed. Processing time may vary depending on product availability, order volume, and whether an item is handmade or made to order. If an order requires additional time, we will contact you using the details provided at checkout.

Shipping and Delivery

Available shipping methods, estimated delivery times, and shipping charges are shown at checkout. Delivery estimates are not guaranteed and may be affected by customs, weather, carrier delays, public holidays, or other circumstances outside our control.

International Orders

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping fee.

Tracking

When tracking is available, the tracking information will be sent to the email address used for the order. Tracking updates may take time to appear after shipment.

Shipping Address

Please check your shipping address carefully before submitting your order. Contact us as soon as possible if a correction is required. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost, Delayed, or Damaged Packages

If your package is significantly delayed, lost, or arrives damaged, please contact us through the Contact Us page with your order number and relevant photographs where applicable. We will review the case and assist with the carrier when possible.

Contact

For shipping questions, please use our Contact Us page.

Last updated: October 27, 2026.