Returns Policy

Returns Policy

We want you to be satisfied with your purchase from RISE. Please review this policy before requesting a return or exchange.

Return Request Period

Please contact us within 14 days of delivery if you wish to request a return or exchange. Items must be returned only after receiving return instructions from us.

Return Eligibility

To be eligible for a return, an item must be unused, unworn, unwashed, and in its original condition with all packaging, accessories, and tags. Proof of purchase is required.

Non-Returnable Items

For hygiene, safety, and product-specific reasons, used items, opened items that cannot be resold, personalized products, custom-color orders, made-to-order products, clearance items, and gift cards cannot be returned unless they are defective or incorrect.

Handmade Products

RISE products may be handmade from leather and other materials. Natural variations in color, grain, texture, dimensions, and finish are not considered defects.

Defective, Damaged, or Incorrect Items

Please inspect your order upon delivery. If an item is defective, damaged, or different from what you ordered, contact us promptly with your order number and clear photographs. After review, we will provide an appropriate solution, which may include repair, replacement, exchange, or refund.

Return Shipping

Unless the item is confirmed to be defective, damaged, or incorrect, return shipping costs and any related customs charges are the customer's responsibility. Do not send returns to a company address shown elsewhere on this website. We will provide the correct return address after approving the request.

Refunds

Once the returned item has been received and inspected, we will notify you of the result. Approved refunds will be issued to the original payment method. Original shipping charges, customs duties, import taxes, and other third-party fees are non-refundable unless required by applicable law.

Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after production, processing, or shipment has begun. Custom and made-to-order items may not be cancelled once production starts.

Contact

To request a return or exchange, please use our Contact Us page and include your order number and the reason for your request.

Last updated: October 27, 2026.